Receive customized automotive and trucking training services from Delmar Cengage Learning. Whether you need to develop a comprehensive training solution or just specific components of a program, we'll work with you to plan, implement, and measure the best automotive or trucking training program for your company. With our unique ability to produce quality education and training solutions, Delmar Cengage Learning can help you meet your business objectives.

Read about solutions we’ve provided our customers in our
Case Studies and Customer Testimonials

The sequence of steps in our proven learning model include a needs assessment, content selection, delivery selection, deciding on an information management system, analyzing technology opportunities, measuring results, and determining how to best leverage our broad range of resources. Find out more about our model below.

Needs Assesment
The first step toward developing effective training programs is to understand what training is needed while keeping in mind strategic business objectives. Delmar Cengage Learning utilizes a consultative approach when working with its customers to determine the right training path to best meet our customers needs while delivering proven results. Our success is driven by assessing and identifying learning needs and designing learning plans that map to measurable results.

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Content
Whether you have your own material, require the use of ours, need content developed, or are in search of a blended approach somewhere in between, we can create training materials that are second to none. Our customers can be confident that we have the depth and breadth of resources needed to achieve their desired results:

• Design learning solutions from various content sources
• Create blended solution offerings utilizing the best medium for optimal results
• Integrate and leverage Cengage and Client Partners

Once your training needs have been identified, Delmar Cengage Learning has a wide range of automotive and trucking content to build a perfect training solution as well as the ability to deliver that training in whatever medium is best suited to your needs. Our content coverage areas include:

• General Technician Training
• Undercar Systems
• Underhood Systems
• Customer Service and Shop Management (soft skills)
• Collision and Refinishing
• Medium and Heavy Duty Truck Systems
• Small Engine
• Safety
• Truck Driving
• Trucking Industry Regulations (FMCSA)

In addition, we offer an unmatched reference library with our trusted Chilton line which includes:

• Labor Times
• Mechanical Information
• Diagnostic Information
• Component Specific Content
• Simplified DIY Information
• Hundreds of theory-based books on all vehicle systems

Our ASE certification content includes coverage for every exam:

• A Test Series – Automotive (bilingual)
• P2 Test – Automobile Parts (bilingual)
• X1 Test – Exhaust Systems (bilingual)
• L1 Test – Automotive Advance Engine Performance (bilingual)
• B Test Series - Collision (bilingual)
• C1 Test – Service Consultants
• M Test Series – Engine Machinist
• T Test Series – Medium/Heavy Duty Trucks
• S Test Series – School Bus
• H Test Series- Transit Bus

Branding/Licensing
We understand how important it can be during the training process to unify your company, your employees, and your training goals. This is why we provide our customers with the option of giving our products the look and feel of their company. These branding opportunities apply to everything in our wide range of automotive and trucking training products and content. In addition to this service, we also provide licensing opportunities that guarantee your company the right to use our content in any form you wish.

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Delivery
Delmar Cengage Learning understands that depending on the needs of your company, the manner in which training is delivered is a key element to your success. We can deliver your automotive and trucking training solution in whatever way it suits your needs best:

• Online (WBT)
• CD-ROMs (CBT)
• Instructor Led
• Self–paced books and manuals
• Videos and DVDs
• Audio Tapes
• Satellite, Audio, or Video Broadcast
• Learning Management Systems (LMS)
• Blended approaches

Delmar Cengage Learning uses proven instructional design strategies to ensure that all products are delivered to high quality standards focused on achieving identified learning objectives.

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Information Management and Technology Services
Delmar Cengage Learning’s goal is to create training solutions that suit your needs. As such we realize that in many cases we will need to provide our customers with information management capabilities or technology solutions. Since quality driven results are our focus, we host all of our electronic products at a world-class server center in Mason, Ohio and we have also developed our own robust, SCORM compliant Learning Management System (LMS).

• Delmar Cengage Learning can host your course on our SCORM compliant DLMS (DLMS = Delmar Learning Management System)
• Delmar Cengage Learning can deliver content to a variety of standards and platforms
• Delmar Cengage Learning has the flexibility to provide its own hosting solution or deliver content to any standard format or platform

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Resources
Whether you have your own training staff resources, require the use of ours, or are in search of a blended team work approach somewhere in between, Delmar Cengage Learning has the most qualified resources in the industry available to work on your projects. To serve our customers in every way possible we put authoring, trainer, technology, marketing, project management, translation, and art resources right your fingertips.

Authoring Resources:

• Full-time authoring
• Subject matter reviews by experts in the industry

Trainer Resources:

• Trainers with necessary knowledge, skills, abilities, and experience
• Experts in learning theory, training analysis, design, development, implementation, and evaluation
• Trained to develop the necessary instructor capabilities to fulfill training program requirements in all applicable training settings

Technology Resources:

• Up-to-date hardware and software platforms
• Multimedia training development
• Database development
• Website development

Marketing Resources:

• Internal and external communication in both print and electronic format
• Maximize reach of training program to target workforce
  • through traditional methods (mailings, postings, etc.)
  • through the use of technology (emails, Web sites, etc.)
• Experience with developing high-powered messages regarding the importance of the training program or initiative

Project Management:

• Ensure projects are managed efficiently and effectively, ensuring high levels of customer satisfaction

Translation and Art Resources:

• Translators
  • Transform existing content into any language
• Artists
  • Render illustrations, diagrams, and charts to meet specific training needs
  • Develop animations to increase the retention of particular concepts
  • Shoot photographs of important parts and systems in a particular area

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Measurement
The core success of any training program is determining and proving that program objectives are measured and tracked. Delmar Cengage Learning has several dynamic, online measurement products which ensure our customers are able to prove the success of their training programs, as well as prove out their return on investment.

Our Comprehensive Skill Assessment Tool (CSAT) is a skill gap analysis tool designed to measure areas of strength and areas needing improvement, using pre and post training assessments.

Our Technician Test Preparation Tool (TTP) is an ASE certification test preparation tool, designed to help prepare technicians to take and pass ASE certification exams.

As with many of our other offerings, we also have the ability to develop and deliver custom assessment solutions, both online and paper-based to meet the needs of our customers.

For more information on Delmar Cengage Learning's Automotive and Trucking Training Services, contact a Sales Rep today.

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